Posted by on Mar 21, 2014 in Blog | 0 comments

Interpersonal Skills

Interpersonal Skills

What exactly are interpersonal skills? And why are they so important?

Good interpersonal skills can be described as how well a person interacts with another. It includes habits, mannerism, attitudes, body language and behaviour we display around other people which have an impact on how we get along with other people. Often this requires sensitivity and understanding of other people. Not just of yourself. 🙂 Almost all workplace requires team work. You have to work with people you have never met before. Even an engineer who has a highly technical job has to possess good interpersonal skills as they have to coordinate with customers and other departments.

It is one of the most critical job skills an employee must possess. Good interpersonal skills can be valuable in almost any situation. When employers are hiring, interpersonal skills is one of the criteria used to evaluate candidates. If you are already working, then interpersonal skills plays an important role in your career advancement.

Research shows that lack of interpersonal skills is one of the main reasons why employees don’t meet performance expectations.  Research also shows that employers have found that they can train people and teach them new skills that are needed for the job but, it is much more difficult to instil individuals with a caring attitude, empathy and all the other skills!

If you have good interpersonal communication skills, you will be able to improve your relations with your team members and thereby increase their motivation, loyalty and productivity. This also reduces attrition. The biggest issue with someone who lacks these qualities is their inability to gracefully communicate/ coordinate with peers and subordinates. Did you just think of someone who should be reading this article right now? 🙂

To improve your interpersonal skills, you must be aware of what you are like. Take feedback from your peers / team members.

Here are some valuable interpersonal skills that one must possess at workplace:

  • Be polite
  • Be Empathetic
  • Actively listening to others : Being able to hear other people’s perspectives without being judgemental
  • Be sensitive to other people’s feelings
  • Be trustworthy
  • Having a positive attitude
  • It is important to keep a check on your body language / facial expressions when interacting with your team members
  • Self-Awareness : Be aware of your emotions , behaviour and how they impact others
  • Being calm  and patient while handling conflicts or complaints
  • Be a team player. Teamwork is also a very important interpersonal skill to have in your workplace
  • Try to understand your team members’ communication style. Each person has their own style of communication.
  • Be Courteous
  • Appreciate others
  • Be flexible with others and to changing situations at work.  Be open.
  • Avoid gossip

Employees are expected to possess interpersonal skills that will enable them to work well in teams. Having poor interpersonal skills is a recipe for disaster!

This means that you need to keep perfecting / improving your interpersonal skills throughout your entire career. If you can take out a little time and effort to develop your interpersonal skills, it will pay huge rewards in your professional and personal lives.

So, start working on polishing your interpersonal skills as they greatly influence both opportunities and success! Send me an email telling me about your negative or positive interpersonal skill experience and I will give you my opinion on it. 🙂

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