a1Business Etiquette Seminars : Business is about first impressions and on-going interactions. Employees’ appearance, attitude and behaviour are direct reflections of your company and brand.

Workplace Etiquette: we’ll provide employees with the fundamentals for notable first impressions – how to look, act, and be their best in any professional situation. From handshakes, introductions, and presenting a business card, to body language, gestures and the impact of words, participants will learn the immeasurable value of image and etiquette in business. Sessions on understanding of office courtesy, technology protocol, meeting manners in and out of the office, and the principles of business travel, your employees will possess the tools they need to support your corporate image from the inside out.

How does your employees measure up?

In our business etiquette series, your employees will learn the hidden value – and priceless potential – of image, etiquette and protocol and how they can make a difference in business.

  • Phone and Email Etiquette:

a2Your business is worth it… Make every call positive and profitable! Regardless of your company size or industry.

Your employees’ telephone skills can make or break your business.Within the first few seconds on the telephone, your employees establish your company’s image with clients and prospects. From your receptionist, to middle management, to your customer service team – will benefit from our key telephone techniques for quality client support.



  • Customer Service :

a3Your employees are your company. Prepare them for success! Through their actions, words and attitudes, your employees establish the professionalism and quality of your company with every person they meet. With sessions on the importance of first impressions, the power of attitude, the strength of words, and the significance of compassion during difficult customer service cases, employees will learn to see through the customer’s eyes and to help, not hinder, in a variety of professional situations.



  • Image Management:

a4Image has an undeniable impact on your company’s success. And as your employees serve as ambassadors for your business, the appropriateness of their appearance – even on casual workdays – is crucial. How your employees groom and dress create an immediate, lasting impressions on every client and prospect they meet.

We’ll teach your employees the power of their professional presence, whether suited for a boardroom presentation or comfortable on a Casual Friday. From the importance of grooming and first impressions, to the way clothing communicates, to the “4 Levels of Professional Dress,” employees will learn to create a polished image for any budget, and your business will benefit!

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